How Charlotte works
Built for accuracy.
Designed for trust.
Charlotte is not a general AI tool. She is a specialist AI agent built on a closed-loop knowledge base of 65 topics and 2,900 sub-topics covering UK pre-employment screening and vetting. Every answer comes from that knowledge base and nowhere else.
Book your free 7-day trialThe technology at a glance
Six things that make Charlotte different.
Every one of these is a design decision, not a policy commitment.
Single CSS embed code
One line of code adds a fully functional AI chat widget to any software platform or internal company platform. No API. No backend. No developer project.
Zero data collected
Charlotte cannot collect data. It is not how she is built. No names, no conversation history, nothing stored or transmitted anywhere.
Closed loop knowledge
Charlotte does not search the internet. Every answer comes from her specialist knowledge base. No hallucinations. No guesswork.
Add your own knowledge
Your own documents, policies and guides can be built into Charlotte alongside her existing expertise for a single destination for all questions.
Fully white labelled
Your brand. Your name. Charlotte is invisible. Your customers or team only ever see your product. Vetting Hub never appears.
Always available
24 hours a day, 7 days a week. No downtime. No out of office. No waiting for a call back. Always on, always accurate.
Understand the technology
Select a topic. Pick a question. Charlotte answers.
Four technical topic areas. Click a tab, choose a question, see the answer.
01How does the CSS embed code work?
02How quickly can Charlotte go live?
03Does our IT team need to be involved?
04Can Charlotte be deployed on any platform?
05What happens to the embed code if we cancel?
01What is a closed loop knowledge base?
02How does Charlotte avoid hallucinations?
03What happens when Charlotte does not know the answer?
04How often is the knowledge base updated?
05Can we add our own documents into Charlotte?
01What data does Charlotte collect?
02Does Charlotte create GDPR obligations for our platform?
03Is it safe for our users to ask Charlotte about candidates?
04Do we need a data sharing agreement with Vetting Hub?
05Where does Charlotte's data go after a conversation?
01Is Charlotte fully white labelled?
02Can we name Charlotte whatever we like?
03Does the Vetting Hub name appear anywhere to our users?
04Can we have a fully custom built agent with no Charlotte branding?
05How does white labelling work across the three options?
Select a tab above then pick a question and I will answer it for you.
See Charlotte working.
Ask her anything.
Book a 30-minute call. Ask her real questions from your sector. She answers live. No pressure. No commitment.
7 days free
No card required
No commitment
Charlotte live before the call ends
vettinghub.co.uk/trial · 30 minutes · No commitment
Four areas. One knowledge base.
Charlotte covers everything your team faces every day
She does not search the internet and she does not guess. When a question falls outside her knowledge base, she says so directly. In a training and compliance context, that honesty is what makes her genuinely usable.
Training
Step by step guidance on how to conduct every pre-employment check correctly.
What documents to accept. What the process requires at every stage.
How to handle every scenario.
Compliance
DBS, Right to Work, BS7858, BPSS, CQC, FCA, GPG45, DUAA 2025 and every
relevant UK standard. What the law requires. What regulators look for.
What a defensible process looks like.
Support
Answering the questions that would otherwise reach your support team.
Available 24 hours a day, 7 days a week. Every question Charlotte answers
is one that never reaches a human inbox.
Risk
Screening risk, adverse information, fraud, sanctions, PEP checks and
best practice guidance. Helping your team make better, more defensible
decisions at every stage of the screening process.
The full knowledge base
65 specialist topics. 2,900 sub-topics.
Every topic below is covered in depth. Search for any area and Charlotte will have the answer.
Address Verification
Adverse Information and Best Practices
Adverse Information and What to Do
Adverse Media and Public Record Search
AI Fraud in Screening
Anti Money Laundering Check
Audit Quality and Continuous Improvement
BPSS Screening Standard
BS7858 Screening Standard
BS8406 Screening Standard
Candidate Rights and Management
Candidate Rights in Screening
CIFAS Fraud Check
Complaints and Disputes
Contractor and Temp Screening
CQC Screening Standard
Credit and Financial Checks
CTC (Counter Terrorist Check)
Data Policies and Procedures
Data Protection in Screening
Data Retention
DBS Checks
Decision Making and Override Governance
DfT Airside Screening Standard
Directorship Checks
DUAA 2025
DV (Developed Vetting)
DVLA Licence Checks
Education and Qualification Verification
Employment History and References
Escalations
Ethics and Fairness in Screening
FCA Screening Standard
Fraud Risk in Screening
Gaps in Employment Screening and Documentation
GDPR
GPG45
GSAT
HMRC 5 Year Statement
Identity Verification
Identity Verification Trust Framework (IDVT)
International and Global Workforce Screening
Name History
Outsourcing and Responsibilities
Overseas and International Criminal Records
PCI Screening Standard
PEP Check
Professional Licences and Memberships
Re-Screening Employees
Retrospective Screening
Right to Work Checks
Rules of Screening
Sanctions and Global Watchlist Screening
SC (Security Check)
Screening Audits
Screening Frameworks
Screening Governance and Accountability
Screening Policies
Screening Risk
Social Media and Digital Footprint Screening
Statutory Declaration
Technology in Screening and Vetting
Third Party and Supplier Management
TUPE Transfers in Screening
Understanding Screening
Showing 65 of 65 topics
See Charlotte in action.
Ask her anything.
Book a 30-minute call. Ask her real questions from your sector. She answers live. No pressure. No commitment.
7 days free
No card required
One user, full access
Charlotte live before the call ends
vettinghub.co.uk/trial · 30 minutes · No commitment
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