TERMS OF SERVICE

Vetting Hub Operated by Graham and Vivianne Johnson Last updated: March 2026

1. About Us

Vetting Hub is operated by Graham and Vivianne Johnson, trading in England and Wales. Our registered business address is 10 lynch green, Hethersett, Norfolk, NR93JU England. Our website is vettinghub.co.uk. You can contact us at [email protected]

These Terms of Service govern your use of our website, your purchase of individual courses, and your subscription to our services. By accessing our website, purchasing a course, downloading a resource, or taking out a subscription, you agree to be bound by these terms in full. If you do not agree, please do not use our services.

2. Definitions

"We", "us" and "our" refers to Vetting Hub, operated by Graham and Vivianne Johnson. "You" and "your" refers to the individual or organisation accessing our services. "Services" means all products, courses, toolkits, directories, briefings and subscription content available through Vetting Hub. "Subscription" means the rolling monthly subscription described in Section 5 of these terms. "Individual Course" means a standalone course purchased outside of a subscription as described in Section 4 of these terms. "Content" means all written, audio, video and digital materials produced and owned by Vetting Hub.

3. Free Resources

Vetting Hub offers certain resources free of charge, including the UK Vetting and Screening Directory. These resources are provided for informational purposes only. While we take all reasonable steps to ensure accuracy, we make no guarantee that information contained within free resources is current, complete or suitable for your specific circumstances at the time of access.

Free resources are provided as a professional courtesy and do not constitute legal advice, compliance advice or a substitute for professional guidance. You should always verify information directly with the relevant official source before relying on it for any compliance or employment purpose. Vetting Hub accepts no liability for decisions made or actions taken on the basis of our free resources.

By downloading a free resource you consent to us contacting you by email with information about our services. You may unsubscribe at any time using the link provided in any email we send you.

4. Individual Course Purchases

4.1 What you are purchasing

When you purchase an individual course from Vetting Hub you are purchasing a licence to access that specific course content for personal or internal professional use. Access is granted to the named purchaser only and is non-transferable.

4.2 Payment

Payment for individual courses is due in full at the time of purchase. All prices are displayed on the relevant course page and are inclusive of VAT where applicable. We accept payment by the methods displayed at checkout.

4.3 Access

Access to your purchased course will be granted immediately upon receipt of confirmed payment. You will receive a confirmation email containing your login details or a link to access your content.

4.4 No Refund Policy

All individual course purchases are final. We do not offer refunds on individual course purchases once access has been granted. This is because our course content is delivered digitally and access is provided immediately upon purchase, which means the right to cancel under the Consumer Contracts Regulations 2013 does not apply once you have accessed the content.

If you experience a technical issue preventing access to your purchased course please contact us at [insert email address] and we will resolve the issue promptly.

4.5 CPD Certification

Our courses are CPD certified. Certificates are issued upon successful completion of the course. Certificates remain the property of the named individual and cannot be transferred. Vetting Hub reserves the right to withdraw CPD certification from any course at any time in accordance with the requirements of our certifying body. In the event of withdrawal we will notify affected purchasers as soon as reasonably practicable.

4.6 Course Content Updates

We reserve the right to update, amend or withdraw course content at any time to reflect changes in law, guidance or best practice. Where material changes are made to a course you have already purchased, we will use reasonable endeavours to notify you. We do not guarantee that course content will remain unchanged following your purchase.

4.7 Intellectual Property

All course content, materials and associated resources remain the intellectual property of Graham and Vivianne Johnson. Your purchase grants you a personal, non-exclusive, non-transferable licence to access and use the content for your own professional development. You may not reproduce, redistribute, resell, share, copy or republish any course content in whole or in part without our prior written consent.

5. Subscription Terms

5.1 What the subscription includes

The Vetting Hub subscription gives you access to our full library of CPD certified training courses, practical compliance toolkits, our weekly intelligence briefing covering changes to UK vetting law and practice, and our private monthly expert briefing delivered directly to your organisation by Graham and Vivianne Johnson. The specific content included in the subscription is described at vettinghub.co.uk/subscription and may be updated from time to time.

5.2 Minimum term

The subscription is subject to a minimum term of twelve months from the date your subscription begins. You may not cancel your subscription during the minimum term. By taking out a subscription you are committing to a minimum of twelve monthly payments.

5.3 Billing

Subscription fees are billed monthly in advance on the same date each month, beginning on the date your subscription starts. All prices are displayed at vettinghub.co.uk/subscription and are inclusive of VAT where applicable. We reserve the right to change our subscription pricing at any time. If we increase our prices during your subscription term we will give you not less than 30 days written notice before the new price takes effect.

5.4 Payment failure

If a payment fails we will attempt to collect payment again. If payment remains outstanding after two failed attempts we reserve the right to suspend access to your subscription until payment is received. Persistent non-payment may result in termination of your subscription and recovery of outstanding amounts.

5.5 Cancellation after the minimum term

After the minimum term of twelve months your subscription continues on a rolling monthly basis until cancelled. To cancel your subscription after the minimum term you must give us not less than 30 days written notice by email to [insert email address]. Cancellation will take effect at the end of the notice period. You will retain access to your subscription content until the end of the final paid billing period.

5.6 No Refund Policy

All subscription payments are non-refundable. This applies to all monthly payments made during and after the minimum term. We do not offer pro-rata refunds for any part of a billing month, whether the subscription is cancelled mid-month or access is suspended for any reason attributable to you.

In the event that Vetting Hub is unable to deliver a material element of the subscription for a continuous period exceeding 30 days for reasons within our control, we will credit your account with a sum equivalent to the subscription fee for the affected period. This credit will be applied against future subscription payments and will not be paid as a cash refund.

5.7 Subscription access

Subscription access is granted to the named subscriber or, in the case of an organisational subscription, to the agreed number of named users within that organisation. Access is non-transferable and must not be shared with individuals outside the subscribing organisation. We reserve the right to terminate subscriptions where we have reasonable grounds to believe access is being shared in breach of these terms.

5.8 Organisational and branded sub-account subscriptions

Where Vetting Hub has agreed to provide a branded sub-account or white-label arrangement for an organisation, the specific terms of that arrangement including pricing, user numbers, branding requirements and support obligations will be set out in a separate written agreement between Vetting Hub and the relevant organisation. In the event of any conflict between these general terms and a separate written agreement, the separate written agreement will take precedence.

5.9 Intellectual property

All subscription content, course materials, toolkits, briefings and associated resources remain the intellectual property of Graham and Vivianne Johnson. Your subscription grants you a personal or organisational non-exclusive licence to access and use the content for internal professional purposes only. You may not reproduce, redistribute, resell, share, copy or republish any subscription content in whole or in part without our prior written consent. This restriction applies during and after the subscription term.

5.10 Changes to subscription content

We reserve the right to add, amend or remove content from the subscription at any time. We will use reasonable endeavours to maintain the overall quality and breadth of the subscription offering. We do not guarantee that any specific piece of content will remain available throughout your subscription term.

6. Data Protection

6.1 How we use your data

We collect and process personal data in accordance with our Privacy Policy, available at vettinghub.co.uk/privacy-policy and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

6.2 Data we collect

We collect personal data including your name, email address, company name and payment information where relevant. We collect this data to deliver our services, process payments, manage your account and communicate with you about your subscription or purchases.

6.3 Data sharing

We use trusted third party service providers to deliver our services, including our website platform, payment processor, email delivery provider and membership platform. These providers process your data on our behalf and are bound by appropriate data processing agreements. We do not sell your personal data to third parties.

6.4 Your rights

You have the right to access, correct, delete or restrict the processing of your personal data at any time. Full details of your rights and how to exercise them are set out in our Privacy Policy at vettinghub.co.uk/privacy-policy.

6.5 Marketing communications

By purchasing a course, downloading a free resource or taking out a subscription you consent to us contacting you by email with information about our services and relevant updates. You may withdraw this consent at any time by clicking the unsubscribe link in any email we send you or by contacting us directly at [email protected].

7. Limitation of Liability

All content and services provided by Vetting Hub are for informational, training and professional development purposes only. Nothing we produce constitutes legal advice, HR advice or compliance advice. You remain solely responsible for ensuring your organisation's compliance with applicable law, regulation and guidance.

To the fullest extent permitted by law, Vetting Hub and Graham and Vivianne Johnson accept no liability for any loss, damage, claim or expense arising directly or indirectly from your use of our services, your reliance on our content, or any decision made or action taken on the basis of our materials.

Our total liability to you in respect of any claim arising from your use of our services shall not exceed the total amount paid by you to Vetting Hub in the twelve months preceding the relevant claim.

8. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint about our services please contact us in the first instance at [insert email address]. We will use reasonable endeavours to resolve any complaint within 14 working days.

9. Changes to These Terms

We reserve the right to update these terms at any time. The current version will always be available at vettinghub.co.uk/terms-of-service. Where changes are material, we will notify active subscribers by email not less than 14 days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated terms.